Pootato Plush

Frequently Asked Questions

Q: When will my order ship?

A: I usually ship within 1 to 5 business days.
If you upgrade to Priority Mail, your order usually ships a little faster—typically within 1 to 3 business days. ♡

Q: How long does delivery take?

A: For U.S. orders, Standard Shipping usually takes 3 to 7 business days.
Priority Mail is faster—most packages arrive within 1 to 3 business days after shipping.

Delivery times can vary depending on your location, and may be affected by weather or postal delays.
If you're in a small town or a cozy spot that’s a bit farther out, it might take a little longer.

For international orders, delivery times vary depending on the country and customs process.
On average, it takes about 6 to 25 business days after shipping.
These are general estimates—your actual delivery time may vary. ♡

Q: Can I cancel my order?

A: I usually start on orders as soon as I can—sometimes even right after they come in. ♡
If you’d like to cancel, please message me as quickly as possible.

Cancellations are accepted within 6 hours of purchase.
If your package has already been dropped off at the post office, or if I’ve just finished packing it,
I may no longer be able to cancel it—even if you're still within the time window.

To avoid any mix-ups, please double-check your item, quantity, and shipping address before placing your order. ♡

Q: Do you accept returns or exchanges?

A: Of course—if your item arrives damaged or the wrong item was sent, I’ll gladly offer a return or exchange.
Just send me a message within 7 days of delivery with a photo and a little note about what happened—I’ll do my best to make things right as soon as possible.💕

I put lots of love into every order—from designing to packaging and even walking it to the post office!
I always double-check before packaging orders,
but since I do everything myself, a tiny mistake might happen once in a while. ( ｡´• ᵕ •`｡)

Most items are handmade or made-to-order (and may include custom colors or special details),
so I’m not able to offer returns for change of mind or sizing issues.
I really appreciate your understanding.

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I always try to include all important details—like sizes and custom options—in the description or photos, depending on the product.
Please take a moment to read the description and check the photos.
If you have any questions before ordering or need more info, feel free to message me anytime. 💌
I always hope receiving a little happy mail from LovablesShop brings a smile to your face! ♡💕

Q: My tracking says “delivered,” but I haven’t received my package. What should I do?

A: Sometimes USPS marks packages as “delivered” a little early—it might actually still be on its way and arrive within a day.
If it doesn’t show up, try asking your neighbors or family members, or check in with your local post office—sometimes they have extra info!

Still no luck? You can report it to USPS or your local police, just in case it was delivered to the wrong address or taken.
Filing a report can also help prevent mix-ups like this in the future.

Since the package is marked as delivered, I’m not able to offer a refund or replacement—
but I’m always here if you need help or have any questions, so please don’t hesitate to reach out. 💌♡

P.S.

Every LovablesShop order comes with some little freebies—plus a sprinkle of magic and a whole lot of love. ♡
Sprinkle, sparkle, smile—see you soon. ♡
You were always part of the magic. ✨